Rental Agreement – Terms & Condition

Website: https://wifihire.com (The “Site” or “Platform”)

Corporate Entity: This Site is owned and operated by Lime America Inc. (The “Company”, “we”, “us”, or “our”).

By completing an order, submitting payment details, or utilizing services on the Site, you (the “Customer”, “Renter”, or “you”) agree to be bound by these Terms of Service.

1. THE PARTIES & CORPORATE STRUCTURE

This Agreement is between the Customer and Lime America Inc.. “wifihire.com” is a registered trading name of Lime America Inc. All contractual rights, financial authorizations, legal protections, and remedies set forth in this document belong exclusively to Lime America Inc.

2. RIGHT TO AMEND WITHOUT NOTICE

The Company reserves the right to change, update, modify, or amend this Rental Agreement at any time, without prior notice to the Customer. The version of the terms live on the Site at the time the order is locked into dispatch shall govern that specific transactional cycle.

3. SERVICES PROVIDED, DEVICE LIMITATIONS & THIRD-PARTY CARRIERS

• Provision: We provide internet access supplied by one or more internet carriers via a rented router, power plug, and guide. We reserve the right to assign devices running on single or multiple carriers.
• Third-Party Dependency: data is provisioned via independent third-party Telecommunication Network Providers (e.g., AT&T, T-Mobile, Verizon). The Company has no control over, nor responsibility for, the independent operating policies, terms, network outages, throttling triggers, or sudden infrastructure modifications executed by these underlying carriers.
• Compatibility Disclaimer: The Company cannot guarantee that the rented router or wifi internet device will connect to or be compatible with every electronic device, legacy hardware variant, or custom enterprise VPN configuration you want to use in accessing the internet.
• No Guarantees: We do not guarantee uninterrupted, error-free service, we do not guarantee the device will meet all your specific needs or be compatible with all your gadgets/device or any device you want to use it with. We are not responsible for speed, quality, or reliability.
• Tower Proximity: Performance relies on communication with telecommunication masts. Technical faults at the mast or your distance from the mast will affect speeds. You accept that speed disruptions are a known risk of this hire.
• Speed Dispute Protocol: If you are dissatisfied with speeds, you must perform two or more speed tests as guided by our Support/customer service team and send screenshots within the support email thread.
• Early Termination: If you end your hire early due to speed dissatisfaction, your hire will be downgraded to the rental price for the actual days you had the device (from the day of delivery up to the day you post the device back to us). We will deduct the prorated hire cost, Full delivery costs(including additional cost we paid to subsidise the shipping/delivery cost and all cost we incur in return shipping ), transaction fees, and all/full associated dispatch costs before refunding any balance.
• Third-Party Terms: Data suppliers have their own policies which we do not control. Suppliers reserve the right to disconnect data or reduce internet speed with or without notice.

AUTOMATIC PAYMENT CARDS AUTHORIZATION: To secure the high-value equipment assets, the Company uses secure tokenized vaulting via Stripe and third-party gateways. By providing credit or debit card data, you explicitly authorize Lime America Inc. to automatically charge that card for daily late fees, damage assessments, or unreturned device replacements as enumerated herein, without requiring an additional authorization prompt. Your card details remain vaulted for thirty (30) days following the tracking-verified return of the hardware.

4. DELIVERY CONSTRAINTS, FAILURES, AND REDELIVERY CHARGES

• Logistics: We aim for delivery on your start of hire date through the shipping/courier company used or delivered 1–3 days before your start date as a courtesy (when possible and base on our discretion). We do not guarantee your hired device(s) will arrive on the start of hire date as we use third-party couriers. Your contact and delivery details will be shared with the courier/delivery company for shipping/delivery purposes.
• Unused Days: If the device arrives after your start of hire date, you will be eligible for a refund of the un-used hire days (between the start date and the delivery date).
• Renter’s Presence: It is your absolute responsibility to ensure a person is available to accept delivery at the provided US address.
• Failed Delivery/Pickup: If a delivery fails because no one answered the door, an invalid address was provided, or the package was rejected:
• Subsidized Costs: We subsidize initial shipping. However, if a package is rejected or requires re-delivery, or if we are to issue you a refund after we have dispatched a device to you, you will be charged the real cost of delivery and associated fees.
• Address Onus & Order Processing: You must provide a valid and carrier-accessible U.S shipping address and ensure someone is available at the delivery address on the delivery day to accept the package .
• Failed Delivery/Pickup: No refunds for lost usage days will be issued, and the Customer will be charged the full real cost of original courier shipping, carrier return-to-sender loops, and administrative processing if a delivery fails or is delayed due to:
  1. The entry of an incorrect, incomplete, or misspelled shipping address at checkout.
  2. Order modifications or cancellation requests submitted after the fulfillment package has already entered our dispatch workflow.
  3. Rejection or refusal of the package by any individual present at the delivery location.
  4. Carrier log notifications stating the delivery site was inaccessible (e.g., locked gates, secure commercial plazas closed on arrival).
  5. The carrier stating there was no answer or safe drop location during delivery attempts.
• Collection Point Neglect: If a courier stores your package at a local collection point or locker after a failed drop-off attempt, it is the Customer’s sole responsibility to retrieve it. Delaying collection does not alter the contract lifecycle, and no un-used day refunds will be granted for late pick-ups.
• Hotel and Accommodation Drops: If shipping to a hotel, resort, or short-term vacation rental (e.g., Airbnb), the shipping name must precisely match the guest registration name on file with the property. The Company’s delivery obligation is legally fulfilled the moment the carrier hands the package to the front desk, concierge, or leasing office.

5. REFUNDABLE DEPOSIT

• Purpose: A security deposit is added at checkout (for orders with lower number of hire days) to cover damages, loss, or extra costs incurred during your hire.
• Refund Process: Deposits are repaid to the original account within 1–7 working days after we receive and inspect the device (return transit can take up to 8 working days).
• Conditions: No interest is paid on deposits. No compensation is offered for late refund payments.

6. RETURN MILESTONES & DISPATCH TIME CONVENTIONS

You are responsible for shipping the hired device/devices back to our return shipping address, we are not responsible for making arrangements for the device to be picked up from your hotel or address, you are responsible for making arrangements for the device to be shipped back to our return address on time. If for any reason the hired device was shipped to the wrong address, you agree you would be responsible for retrieving the device and getting it shipped to the correct return address.

• The Return Milestone: The hardware must be physically dropped off at the designated carrier network (e.g., USPS, FedEx, UPS) and scan-verified into their transit network no later than 11:59 PM on your scheduled End Date.
• Daily Late Fees: Failure to scan the return package by the day following your End of hire Date will trigger a minimum daily recurring charge of $10.00 USD per day plus admin fees.
• The Deemed-Lost : On the 10th day post-End of hire Date, the equipment is legally deemed lost, late fees plus the full Replacement Value will processed immediately and charged to your card/account.

7. DETAILED COMPONENT CHARGES

If any part of the kit arrives back damaged, defaced, dirty, or is missing entirely, individual replacement fees apply:

• 5G Home/Business/Event Router: $450.00 USD
• 4G Home and Office Router: $250.00 USD
• Portable 4G Hotspot device: $150.00 USD
• 5G portable hotspot device: $350.00 USD
• Damaged, Removed, or Soiled Wi-Fi Credential Label: $15.00 USD (If sticker on the device is peeled off, written on, or defaced).
• Equipment Returned Dirty / Soiled: $25.00 USD (Mandatory chemical cleaning fee).
• Power Supply cable/ Wall Adapter: $15.00 USD
• Self-Purchase Exclusion Clause: If the Customer misplaces a cable or charger and chooses to purchase a replacement at a local retail store to continue using the device, the Company will not reimburse the Customer for those retail purchases. The missing original Company-issued component will still be billed upon return inspection.

8. NETWORK INTERRUPTIONS, SPEED VARIATION & CONTRACT DOWNGRADES

• The Mast Proximity Waiver: Cellular equipment relies on line-of-sight and proximity to local towers managed by national carriers. Connection speeds, latency, and signal stability vary based on geographic topography, structural interference (thick concrete, basements), network congestion, and regional tower maintenance faults. The Company provides no guarantee of performance continuity.
• The Mid-Hire Contract Downgrade Provision: If you choose to terminate your rental contract early due to network speed dissatisfaction or service drops, you explicitly agree that your account will not receive an outright refund. Instead, the contract will be dynamically downgraded to a standard daily rate billing scheme. You will be billed the full standalone daily rate for the exact number of days the hardware remained in your physical possession (calculated from delivery tracking stamp to the date the return package is scanned back into our carrier network). Only the remaining unelapsed balance, if any, will be credited back, minus transaction processing fees, minus value of any subsidised shipping and return cost that was covered by us .
• Carrier Disconnection Rights: The underlying carrier or Lime America Inc. reserves the absolute right to suspend, disconnect, or limit the data line assigned to your device at any time, without advance notice, if excessive data utilization patterns flag an anomaly or violate local network Fair Usage guidelines.

9. RENTAL/TRANSACTION CHARGES AND HANDLING

We do not store card details on our system. Card transactions are processed through a secure system by Paypal and Stripe.

• Rental fees: The rental fees is for the use of the device and would commence from the start date you had provided when you placed your order(or earlier, if you start using the device earlier than the start date) until the date you return the device (end of hire date).
• Hire Extension: You agree that if you wish to extend your hire, you are only able to extend your hire by the number of days we provide as hire extension periods or hire extension packages stated on our hire extension page or hire extension invoice issued to you. You can not extend a hire by a single day or two days.
• Data included in your package If you order one of our Unlimited data devices(the hire page would state it is Unlimited data if it is), then that means you would be assigned an unlimited data device. Data usage terms and condition are based on fair usage policy of the data provider (data network company that supplies the internet data being used through the device assigned to you) ,  so you agree there is a fair usage of 600GB per calendar month for the unlimited data service.
  You agree that we or the data network/carrier/provider reserves the right to suspend your internet access when this limit is reached or 90% of this limit has been reached and you will not be compensated for the days or time period you are without internet access. The data will be reactivated when the next calendar month begins.
• Late fees(late return of device): Device must be posted back to us no later than your end of hire date. Late return will be treated as extended hire and charged at a minimum daily hire extension fee of $10 per day(per day after the end of hire date), per device plus a $10 admin charge for administration fee relating to the late return of the device.
• Transaction Charge: The payment processing companies we use charges us a none refundable transaction fee for each transaction they process. So If you decide to cancel your hire within the time period that is valid for a refund , the cost of the transaction fee from the payment processing company and any other cost associated with processing your transaction would be deducted from any amount eligible (if any amount is eligible) for refund.
• Payment card details: We do not store the card details from any customer. Payments are handled by trusted payment processing companies (Paypal, Stripe) used by millions of internet companies and individuals.

10. Cancellation and refunds

Right to Cancel & Early Performance You have a statutory right to cancel this contract within 14 days starting from the day you placed the order without giving a reason. However, by selecting a Start of hire Date within 14 days of your statutory right to cancel, you are making an express request for the service to begin during the statutory window period.

• If you cancel before the day your assigned device is shipped: You will receive a full refund (minus non-refundable transaction fees).
• If you cancel after your assigned device is shipped, but before the Start of hire Date: You will be liable for the shipping cost, the return shipping costs and non refundable transaction fees.
• If you cancel on or after the Start Date, but within the 14 days right to cancel period: Your hire would be downgraded to the nearest number of days hire between your start of hire date and the date you send back the device. The difference in hire price and all shipping/delivery costs and transaction fees will be deducted, and the balance refunded back to your payment account.

The cancellation would be processed 1 to 8 working days after we receive the returned device (if the device had already been dispatched). Refunds are issued 1 to 10 working days after the cancellation has been processed. All cancellation refunds would be excluding the non refundable transaction fee charged by the payment processing company we use and excluding any cost associated with the hire or refund. So this means we would not refund the transaction charge and any cost associated with the non refundable charge/charges/cost/fees charged by the company that processes the payment.

11. CONTENT RESTRICTIONS & CONTENT FILTER WAIVER

• Age-Restricted Content: The cellular data lines provisioned to the equipment may have age-restricted content filters either unblocked or blocked by default based on automated carrier provisioning. The Company assumes zero liability for what a user accesses. If the device is utilized by minors, it is the sole administrative responsibility of the Customer to monitor internet activity.
• Usage Records: You acknowledge that the underlying data suppliers log transactional metrics including aggregate data volumes, SMS footprints, and systemic data requests generated by the SIM card inside the equipment.

12. RESTRUCTURING FEE THRESHOLDS

If a Customer updates, cuts short, or downgrades their rental period after purchase, and the new total falls below the minimum dollar threshold required to qualify for free shipping promotions advertised on the Site, the Company will automatically retroactively apply standard shipping and handling charges to the contract balance.

13. STRUCTURAL COMPLAINT RESOLUTION POLICY

To prevent frivolous billing disputes and establish an orderly resolution process, all service complaints must strictly adhere to the following framework:

1. The Authorized Channel: Complaints must be formally initiated by replying directly to the original Hire Confirmation email or by submitting an inquiry that validates the original delivery address and the billing ZIP code. Anonymous or unverified claims will not be processed.
2. Detailed Requirements: The communication must contain specific technical details of the operating issue and an explicit explanation of how the Customer proposes to resolve the issue.
3. The 28-Day Deemed-Resolved Rule: Once our support team communicates the final resolution or investigation outcome, the complaint will be legally categorized as “Closed and Resolved to Customer Satisfaction” if the Customer fails to respond within twenty-eight (28) calendar days.

14. INDEMNIFICATION & MAXIMUM U.S. LIABILITY CAP

The Customer agrees to indemnify, defend, and hold harmless Lime America Inc., its executives, workers, and field agents from any liabilities, financial losses, personal injuries, or property damage resulting from the operation, possession, or misuse of the equipment.

Under no scenario shall the maximum combined liability of Lime America Inc. exceed the exact cumulative dollar value paid by the Customer to Lime America Inc. for the specific hire transaction out of which the civil claim arises.

15. GOVERNING LAW AND COURT JURISDICTION

This Agreement, its structural validity, and its civil enforcement shall be governed exclusively by the laws of the State of Texas, without regard to conflict-of-law principles.